Privacy policy

Privacy Policy

Last updated: March 2026

Epilogue ("we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal and business data entrusted to us by our clients, partners, and website visitors. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Who We Are

Epilogue is a B2B realization studio headquartered in Bangkok, Thailand, providing design, prototyping, fabrication, and global sourcing services. Our primary domain is epilogue.world.

2. Data We Collect

We may collect the following categories of data:

  • Contact & identity data — name, job title, company name, email address, phone number
  • Project & brief data — specifications, technical drawings, sourcing requirements, and correspondence related to your engagement
  • Transaction data — invoices, payment records, and order history
  • Website usage data — pages visited, time on site, device and browser information, collected via cookies and analytics tools
  • Communication data — emails, messages, and records of interactions with our team

We do not collect sensitive personal data and do not target or market to individuals under the age of 18.

3. How We Use Your Data

We use your data to:

  • Manage and deliver your project or order
  • Communicate with you regarding your engagement, including updates, invoices, and support
  • Process payments and maintain financial records
  • Improve our services and website experience
  • Comply with legal and regulatory obligations
  • Reference completed projects in our portfolio, where consent has been given or no objection has been raised

4. Legal Basis for Processing

We process your data on the following grounds:

  • Contractual necessity — to fulfil orders and deliver services you have engaged us for
  • Legitimate interests — to manage our business operations, maintain client relationships, and improve our services
  • Legal obligation — to comply with applicable Thai law and international regulations
  • Consent — where you have explicitly agreed to specific uses, such as marketing communications

5. Data Sharing

We do not sell your data. We may share your data with:

  • Logistics and freight partners — to arrange delivery of your order
  • Suppliers and fabrication partners — only to the extent necessary to fulfil your project specifications
  • Payment processors — to handle transactions securely
  • Professional advisors — legal, accounting, and compliance professionals bound by confidentiality obligations
  • Regulatory authorities — where required by law

All third parties are required to handle your data in accordance with applicable privacy laws.

6. International Data Transfers

As a globally operating studio, your data may be transferred to and processed in countries outside Thailand, including countries where our supplier and logistics partners are based. We take reasonable steps to ensure appropriate safeguards are in place for any such transfers.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with Thai legal and tax record-keeping requirements. Project and transaction data is typically retained for a minimum of 7 years. You may request deletion of your data subject to these obligations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at operations@epilogue.world.

9. Cookies & Website Analytics

Our website uses cookies and analytics tools to understand how visitors interact with our site. You may control cookie preferences through your browser settings. We do not use your data for third-party advertising purposes.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Access to project and client data is restricted to authorised personnel only.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or directly to active clients. Continued engagement with our services following notification constitutes acceptance of the revised policy.

12. Contact

For any privacy-related enquiries or to exercise your rights, please contact:

Epilogue Bangkok, Thailand
legal@epilogue.world