Terms of service

Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern all orders, projects, and services provided by Epilogue ("we," "us," or "our") to our clients ("you"). By placing an order or engaging our services, you agree to these Terms in full.

1. Scope of Services

Epilogue provides end-to-end realization services including but not limited to concept development, industrial design, prototyping, precision fabrication, material sourcing, and global procurement. The specific scope of each engagement is defined in the project brief, quotation, or purchase order agreed upon in writing by both parties.

2. Order Acceptance & Specifications

All orders are subject to written confirmation by Epilogue. Client-approved specifications, drawings, and materials selections are considered final and binding upon sign-off. Any amendments requested after approval may result in revised timelines and additional costs, which will be communicated and agreed upon before work proceeds.

3. Payment Terms

  • A deposit of 50% of the total order value is required before work commences, unless otherwise agreed in writing.
  • The remaining balance is due upon completion and prior to shipment or delivery of final goods.
  • All invoices are issued in the agreed project currency. Payment is due within 30 days of the invoice date unless otherwise specified.
  • Late payments may be subject to a monthly interest charge of 1.5% or the maximum rate permitted by applicable law, whichever is lower.

4. Intellectual Property

Upon receipt of full payment, the client owns all final deliverables produced specifically for their project, including physical goods and approved production files. Epilogue retains ownership of all underlying methodologies, tools, templates, CAD frameworks, and proprietary processes used in the creation of deliverables. Epilogue reserves the right to reference completed projects in its portfolio and marketing materials unless the client requests otherwise in writing prior to project completion.

5. Confidentiality

Both parties agree to keep confidential any proprietary information, technical data, sourcing relationships, pricing, and project details shared during the course of an engagement. This obligation survives the termination of any project or agreement. Where a separate Non-Disclosure Agreement (NDA) is in place, its terms shall take precedence.

6. Delivery & Risk

Epilogue will use reasonable efforts to meet agreed delivery timelines. Risk of loss or damage transfers to the client upon handover to the nominated carrier or logistics partner. Epilogue is not liable for delays caused by third-party logistics providers, customs clearance, or circumstances beyond our reasonable control.

7. Force Majeure

Epilogue shall not be held liable for delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to supplier disruptions, natural disasters, government actions, port closures, or global logistics disruptions. We will notify you promptly and work to minimise any impact on your project.

8. Limitation of Liability

To the fullest extent permitted by law, Epilogue's total liability in connection with any order or project shall not exceed the total value paid by the client for that specific order or project. We are not liable for indirect, consequential, or incidental damages of any kind.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of Thailand. Any disputes arising from or related to these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of Thailand.

10. Amendments

Epilogue reserves the right to update these Terms at any time. Clients will be notified of material changes. Continued engagement with our services following notification constitutes acceptance of the revised Terms.

Contact

For any questions regarding these Terms, please contact us at legal@epilogue.world.